ContactPrime™ is a complete IP contact center solution, containing an infrastructure and an application suite that are perfect for contact center ASPs and businesses large and small.

Complete Contact Center Infrastructure
ContactPrime™ is a complete contact center infrastructure and suite of applications perfect for any contact center ASP as well as business of any size. ContactPrime is extremely reliable and scalable yet the server-based design makes it cost-effective at any size. The distributed architecture and ATM backplane ensures that you will always have the capacity you need, while the standards-based design and open platform gives you control for the future. Moreover, the remote management and database segregation capabilities also help make ContactPrime™ the ideal infrastructure upon which to design an ASP contact center.

IP based Multimedia Contact Center Solution
All of this, combined with the extensive suite of contact center service applications including flexible VoIP capabilities and a built-in VoIP Gateway, all of these infrastructure features, combined with the extensive suite of ContactPrime applications, not only makes ContactPrime™ the perfect fit for any contact center, it also makes ContactPrime the complete package for any ASP configuration.

GlobalSoft's ContactPrime™ delivers the following features in an integrated product suite: Provide proper and sufficient service across all channels Set up the lowest contact center cost Decrease agents turn over and improve productivity Boost on-line sales opportunities Have data and process consistency across all communications channels